Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to really put us on our guard for the next six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet up our future orders. Once we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still nearly there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We have been happy to report that this quarter, we saw a dramatic upsurge in our sales. It appears that the majority of our customers are responding positively to your recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we Element Vape Coupon are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address on the next six months.
Along with an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that we are providing free expedited shipping for most orders.
One of the other areas we have seen an increase in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting problems with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to supply in-kind services such as a refund, replacement or money-back guarantee, in order to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our services and products.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to share, but it may be the reality of owning a retail business, even one centered on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. Besides hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.